either way, i was not intentionally called sir JaxFirehart an arse hat (granted i don't even see how that came off as such). i do also see that your eagerness to repeatedly say arse hat, for it is a rather amusing word combination.
that may be the case, but no matter how helpful the community is, there will always be the people who are incredibly stubborn in providing necessary information to fix their problem and assume that, even though they are coming to a community that is designed to help them with their issues in what they don't know what to do, they believe that they know everything.
this is a common fact, especially in phone centers for tech support, for i know this from firsthand accounts from a friend of mine who has worked tech support for several companies.
*edit: ok i reread my post, and it did appear exactly as you had said... i do apologize that my wording came off incredibly wrong than how i meant it to be
Make a joke and I will sigh.
You will laugh and I will cry.